Terms and Conditions

The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.

Security

Your security is very important to us. Your order is sent to us online via Stripe which uses a secure server that uses the latest SSL encryption technology to protect your credit card details. 

Privacy Statement

Hanora Health is committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We use software on the website that collects statistics such as how many people are visiting the site, which pages they are looking at and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site.

We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by contacting us. Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party.

When you visit some areas of our website, a ‘cookie’ will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.

Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.

Delivery

We use a courier company to deliver orders. If you are unlikely to be home you might prefer to use your work address. Alternatively, you might be carded leading to possible delays or, in the worst case, having to collect from your nearest depot. In the unlikely event that delivery is delayed, due to no fault of our own, we can not accept responsibility.

Back Orders

If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfill it, to wait for delivery.

Methods of Payment

We accept Visa, Mastercard, Visa Electron and Maestro (Switch) via Stripe. If you are paying by Maestro you will also need to include the card issue number or start date.

The total cost of your order is the price of the products including delivery charges and VAT.

All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase with the Hanora Health Mail Order Service you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Use of the Hanora Health Website

The unauthorised modification (including deleting from or adding to) of this website is strictly prohibited. We cannot be held responsible for the content of any other website to which we publish a link. Hanora Health makes every effort to ensure that this website is free from viruses and defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website. This website may only be used for lawful purposes and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.

Should you have any queries with your order, please contact us between 9am and 5pm Monday to Friday.

All transactions will be cleared in the UK in GBP (Sterling).

Claims

Claims for breakages or other damage must be made to the carrier at time of receipt and followed up in writing or by email to Hanora Health within three days of receipt.

We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Use of this Website from outside the UK

If you would like our products delivered to addresses outside the UK, please email us for more information on delivery costs.